Ordering the plan
I checked my availability on the website, and thankfully I was eligible. I had the choice of ordering over text chat or calling, so I opted for text chat.
I waited about 5 minutes in queue and spoke with an agent. They asked if I was already a T-Mobile or Sprint customer, and I said that I’m a Sprint customer. The agent stated that in order to proceed (due to the recent merger) I would have to go to a T-Mobile store in person to transfer my Sprint account into a T-Mobile account. I asked if I had any other options such as starting a new T-Mobile account, they said that I cannot start a new account, but anyone else in my household can apply for the plan. Well, my wife wasn’t home yet, so I said that wasn’t an option for me at the time. I thanked the agent for their time and ended the chat.
I received a follow-up voicemail on my phone from T-Mobile asking if I was still interested in signing up for the Home Internet plan.
I called back the number that was left to me on the voicemail (844-839-5057) and was immediately greeted by a real person. I forget her name, but she was extremely nice. I told her about the situation, and also let her know that we were going to sign up in my wife’s name. The order process went smoothly. She had us create a 6 digit pin to secure our account. The entire process took less than 10 minutes. I received an order confirmation email while on the call. I asked her if she had a few minutes to talk about the plan and some other questions I had about it, even though I already ordered - she said that she’d be happy to answer.
Q: How are other customers liking the plan so far? I know it’s pretty new…
A: So far, feedback has been very positive. Many customers have been very surprised with speeds that they get, often in excess of 100 Mbps. There have been no complaints about reliability, probably due to the way that we are rolling it out. We are currently only rolling it out to areas that we consider to be “100%” experience areas, with optimal service.
Q: Is it possible to use it on the go? What if I didn’t have a permanent address?
A: Well, technically it’s possible, but the device is geo-restricted. So many people have reported success with taking it to their beach house, for example - but others have also said that it works for a little while, then shuts off. We’ve also had a lot of requests for a mobile version, especially from truckers and van-goers. It’s on our radar, and will likely come at a higher cost, like $60, while our home plan would probably drop to $45 if that does roll out. If that does happen, it probably won’t be until the middle of next year.
(she said “don’t quote me on this” so, I’m not quoting her)
Received a tracking number from T-Mobile, they shipped the package UPS with expected delivery of 11/17/20.
Received an email with some more setup information.
Nothing to do with T-Mobile, but UPS bumped my expected delivery to Monday, 11/16/20.